Privacy Policy

1. Information We Collect

Information you provide directly

When you fill out a contact form, request an estimate, or email us, you may provide your name, phone number, email address, home address, and a description of your project. We only collect what you choose to share with us.

Information collected automatically

When you visit our website, our server and any analytics tools we use may automatically collect certain technical information. This can include your IP address, browser type, operating system, the pages you visit, how long you spend on each page, and the website that referred you to ours. This information does not identify you personally on its own.

Cookies

Our website may use cookies - small text files stored on your device - to help the site function and to understand how visitors use it. Cookies do not contain your personal information. You can instruct your browser to refuse cookies or to alert you when cookies are being sent. Some parts of our website may not function properly if you disable cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and schedule on-site estimates.
• To provide insulation and related services you have requested.
• To send you information about your project, including quotes, confirmations, and follow-ups.
• To improve our website and better understand how visitors use it.
• To comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties. We do not use your information for automated decision-making or profiling.

3. How We Share Your Information

We may share your information in limited circumstances:

• Service providers: We may share information with third-party vendors who help us operate our website or run our business (for example, our contact form provider). These vendors are only permitted to use your information to perform services on our behalf.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or subpoena.
• Business transfers: If our business is sold or transferred, your information may be transferred as part of that transaction.

4. Analytics and Third-Party Tools

Our website may use third-party analytics tools, such as Google Analytics, to understand how visitors use our site. These tools may collect anonymized data about your visit, including pages viewed and time spent on site. The data collected is used in aggregate form and is not linked to your personal identity. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

5. Data Retention

We retain the personal information you provide for as long as is necessary to fulfill the purpose for which it was collected - typically for the duration of our business relationship with you and for a reasonable period afterward for record-keeping purposes. If you ask us to delete your information, we will do so unless we are required to retain it by law.

6. Your Rights

Depending on where you live, you may have certain rights regarding your personal information. As a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we have collected about you.
• The right to request deletion of your personal information.
• The right to opt out of the sale of your personal information (we do not sell your information).
• The right not to be discriminated against for exercising your privacy rights.

To exercise any of these rights, contact us using the information in the section below. We will respond to your request within 45 days.

7. Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe your information has been compromised, please contact us right away.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and this Privacy Policy does not apply to them. We encourage you to read the privacy policies of any external sites you visit.

9. Children

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically to stay informed about how we handle your information. Continued use of our website after a change constitutes your acceptance of the updated policy.

11. Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your rights, contact us: